Terms and Conditions

KHAIIestate – Terms & Conditions of Reservation

By proceeding with a booking on this website, you agree to the following Terms & Conditions set by KHAIIestate.

1.⁠ ⁠Reservation & Payment

• All reservations require full prepayment at the time of booking.
• ⁠No rooms will be reserved or confirmed until full payment is received.
• ⁠Prices shown are per room per night and include breakfast for 2 persons, unless stated otherwise.

2.⁠ ⁠Rates & Surcharges

• Room rates are subject to a surcharge of RM100 per room per night during:
• Eve of public holidays
• Public holidays
• ⁠School holidays
• ⁠Any applicable surcharge will be informed prior to payment.

3.⁠ ⁠Cancellation & No-Show Policy

• All bookings are non-refundable.
• ⁠In the event of cancellation, modification, early check-out, or no-show, no refund will be provided.

4.⁠ ⁠Check-In & Check-Out

• Check-in time: 3:00 PM
• ⁠Check-out time: 12:00 PM
• Early check-in or late check-out is subject to availability and may incur additional charges.

5.⁠ ⁠Security Deposit

• ⁠A refundable security deposit of RM200 is required upon check-in.
• The deposit will be refunded at check-out, provided:
• ⁠There are no damages to the room or property
• ⁠No house rules are violated
• ⁠No items are missing

6.⁠ ⁠Occupancy

• Room rates include breakfast for 2 persons only.
• Additional guests may be subject to extra charges and must be declared during booking.

7.⁠ ⁠Breakfast

• Breakfast provided is according to our In-house Guest Breakfast Menu. For more details, please refer to our In-house Guest Breakfast Menu.
• Breakfast is served as per resort schedule and is non-exchangeable:
• Breakfast time slot: 8 am - 11:30 am

8.⁠ ⁠Guest Responsibility

• Guests are responsible for maintaining the condition of the room and resort facilities.
• Any damages, loss, or excessive cleaning required may be charged to the guest.

9.⁠ ⁠Management Rights

• KHAIIestate reserves the right to:
• Refuse accommodation to guests who violate house rules
• Amend these Terms & Conditions without prior notice

10.⁠ ⁠Personal Data

• Personal information provided will be used solely for:
• Processing reservations
• Managing guest stays
• Internal operational purposes

11.⁠ ⁠House Rules

To ensure a peaceful and enjoyable stay for all guests, the following house rules must be strictly observed:

1. No Cooking or the use of portable stoves, gas burners, or similar equipment is strictly prohibited within the room, unit, or resort premises.
2. No Smoking
   • Smoking is not allowed inside the rooms or units. Any violation may result in cleaning or damage charges being deducted from the security deposit.
3. No Pets
   • The resort is not pet-friendly at the moment. Pets of any kind are not permitted on the premises.
4. Noise & Music / Quiet Hours
   • Loud music, parties, or excessive noise are not permitted at any time.
   • Quiet hours are from 10:00 PM to 8:00 AM.
   • During quiet hours, guests must keep noise to a minimum to respect the comfort, safety, and privacy of other guests.
5. Use of Outdoor Areas
   • Hanging wet clothes outside the unit or placing pots, pans, camping equipment, or other unrelated items outside the unit is not allowed.
6. Drying of Clothes
   • Hanging or drying wet clothes inside the unit is not permitted, as this may cause damage, dampness, or hygiene issues.
7. Rule Violations
   • Failure to comply with the house rules may result in:
     1. Deduction from the RM200 security deposit
     2. Additional cleaning, repair, or damage charges
     3. Immediate termination of stay without refund, at management’s discretion